How Can Chat Widgets Help a Small Business Increase Sales?

A chat widget is a tool that allows your customers to chat with you without leaving your website. They typically appear on a website, but they can also be integrated into mobile apps and social media. They work in tandem with your sales and service teams and can be used by both.

Some of the best chat widgets are available for free, while others are more expensive. ChatBot is free, and its no-code software allows you to build chatbots to help customers. It also comes with a library of pre-built chat bots.

LiveAgent is a great all-round customer service programme that offers great chat functionality, helpdesk options, and a seamless customer journey. Their chat widget is arguably the fastest in the market, and they offer flexible plans that allow for easy automation. LiveAgent also integrates with popular software like RingCentral, which lets you manage customer accounts with ease.

When you have a chat widget, your website visitors can instantly communicate with human employees. Your human employees or artificial intelligence bot can answer questions, and the chat widget can also send follow-up responses. These features are especially useful if you’re a small business with a limited staff. The chat widget is typically located in the lower right corner of your website.

Chat widgets can also be used to provide proactive customer service. This is similar to having a sales assistant approach a customer while they’re in your store. The key is to be proactive rather than reactive. A reactive customer service strategy can lead to lost sales. If a customer can’t find the answer to their question, they may decide to look elsewhere for products. In addition, the customer may have a negative impression of your website.

Live chat widgets work very similar to email chat widgets. They can be configured to work online or offline. When they’re online, visitors can either start a chat with a live agent or submit a support ticket. The latter can then be followed up via email.

Chat widgets can be used to answer questions and guide visitors to the correct page. They can also be used to send automated greetings. These messages can even include emojis. These chat widgets can be a great way to increase customer engagement. For example, if someone comes to your homepage in a cardigan sweater, this live chat widget will prompt them to submit their question and help them find the information they need.